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Why speed and flexibility will be the new process essentials for 2010

We are in the midst of a process revolution. At no time in our history have businesses been so prone to the speed of change. Technology today has changed the game plan and the field is becoming more…

It’s much more fun if you visit my blog…

[ More ] January 29th, 2010 | No Comments | Posted in Business Process Management, Professional |

Turn Your Business Outside-in (my latest article for www.flyingsolo.com.au)

My latest article for small business website Flyingsolo – “Turn Your Business Outside-in”.

It’s much more fun if you visit my blog…

[ More ] January 22nd, 2010 | No Comments | Posted in Business Process Management, Professional |
 

Upcoming Australian Process Training

Roger Tregear from Leonardo Education and ProcessDays has announced 2 interesting upcoming BPM training opportunities.
The first sessions are entitled “Creating Business Process Success”. They are scheduled for March and involve the trio o…

[ More ] January 18th, 2010 | No Comments | Posted in Business Process Management, Professional |

Is BPM a Dirty Word?

It has become increasingly popular these days to bash BPM and, in particular, to propose that BPM is dead. Whilst not wishing to sit in my glass house and throw stones after my Lean Six Sigma…

It’s much more fun if you visit my blog…

[ More ] January 13th, 2010 | No Comments | Posted in Business Process Management, Professional |
 

A Triage for Hospital Processes

I recently had the pleasure of visiting lovely Ryde Hospital with a rather painful stomach. It was an interesting experience in process. What amazed me most about it was the incredible levels of…

It’s much more fun if you visit my blog…

[ More ] January 5th, 2010 | No Comments | Posted in Business Process Management, Professional |

Process Ineptitude Personified

Insurance as a concept is not a difficult thing to grasp – so why do so many companies make a complete mess of it? Yesterday I called around to get some quotes on a fairly niche insurance product -…

It’s much more fun if you visit my blog…

[ More ] December 17th, 2009 | No Comments | Posted in Business Process Management, Professional |
 

From Now On When I Mention Any Companies in this Blog…

From now on whenever I mention a company name in this blog I will be contacting them to let them know what I am saying about them (unless, like fantastic holdings they have no means of being…

It’s much more fun if you visit my blog…

[ More ] December 16th, 2009 | No Comments | Posted in Business Process Management, Professional |

Do Your Processes Give Your Customers Away?

Today I was given away. Not expensively, not cheaply, but freely. I was tossed into the garbage like an empty milkshake. But I wasn’t an empty milkshake, I was full. I had plenty of juicy milky…

It’s much more fun if you visit my blog…

[ More ] December 16th, 2009 | No Comments | Posted in Business Process Management, Professional |

Eat Your Own Dog Food

I worked for an IT Company that had an IT helpdesk that was beyond helpless. I worked for a Telecommunications company where the boss created an atmosphere of fear and hatred. I worked for an…

It’s much more fun if you visit my blog…

[ More ] December 9th, 2009 | No Comments | Posted in Business Process Management, Professional |

If it seems too hard, it is too hard

In those moments where you throw up your hands and say “why is it so hard?!!!” I am thinking of you. And if you are really lucky, somewhere there is a company on the cutting edge thinking about it…

It’s much more fun if you visit my blog…

[ More ] November 24th, 2009 | No Comments | Posted in Business Process Management, Professional |